“Enteractive’s commitment to responsible gambling was a key selling point for us. Enteractive conduct private, personal conversations with individuals to really understand their approach to online gameplay and gather data which is vital when tackling social responsibility concerns.”
Michail Koutsoukos, Head of Customer Campaigns, Kindred Group
“During 7+ years of close partnership, I’ve experienced first-hand how Enteractive has been key for Betsson Group to deliver on our core values; Customers at Heart, Passion for Business, We Play Fair and Execution is Everything.”
Mikael Eliasson, CRM Loyalty Manager, Betsson Group
“Since working alongside Enteractive, we’ve already seen a significant increase in the number of churned players becoming active again and using our products. As well as improving our customer engagement with players to better understand their gaming experience, the service is also an invaluable tool in flagging vulnerable users aiding us in our responsible gaming efforts. We’re thrilled by the success and are excited to extend the solution across our other brands.”
Remy Hordan, Head of CRM, GiG
“Enteractive's professionalism and approach to Customer Support is top notch. Their deep knowledge and a solid understanding of how customer service should be delivered is the reason we work with them. It's a pleasure to be partnered with Enteractive.”
Christopher Hirst, Co- Founder and CCO, Fast Track Solutions
“Enteractive helps us to reactivate our inactive players. Our partnership works on a revenue-share basis so this is a win-win relationship. Enteractive also helps us to convert non-depositing registered players as part of our on-boarding strategy.”
Claudia Morgese, CRM Project Manager, GiG
“Enteractive had a crystal clear vision for how to strengthen retention with chat moderation. Together we co-developed an innovative chat moderator tool and the results so far have been very satisfying. Enteractive has managed to build both team and processes to be on a fast-track towards industry leadership.”
Patrik Österåker, CEO, Relax Gaming
“My experience of customer support providers has so far been lousy, until we started working with Enteractive. I’ve been in the digital space for a very long time and you guys are simply outstanding.”
