Understanding the Importance of NPS Metrics are extremely important tools in business, as they help you to understand where your…
Read More
Essential tools to Improve Customer Experience Think about it, you’ve spent a significant portion of your operating capital on effective…
Understanding Customer Journey and the Repeat Purchase Acquiring customers is only half the battle in the war to increase your…
Implementing an effective Voice of Customer Strategy One of the key elements to effective and ongoing customer retention, is knowing…
What is Customer Experience (aka CX)? Paldesk defines it as “a concept describing the overall experience a user has with…
