Our customer support services make sure active players get the help they need, when they need it, and are delighted enough to spread the word.
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How does it work?
Analysis
First we conduct interview with you to understand your brand and culture. This is essential to applying the right tone-of-voice and to connect with your players.
Setup
Second, we set up all email and ticketing handling. If you are on any of the larger White Labels, this is all super easy.
Implementation
Third, we provide you with a small javascript code snippet that goes on your front-end web for the live chat widget.
Your casino is not complete without quality Customer Support.
We offer 24/7 customer support in English, Norwegian, Swedish, Finnish, German, Japanese and Brazilian Portuguese.
Your Best Customers Are Your Current Customers
Whether you’re a start-up casino lacking the resources to dive into the iGaming industry with your own professional Customer Support department, or simply believe that support should be left in the hands of those who live and breathe player relationships; customer support should never be overlooked.
For anyone who’s invested in succeeding in this fast moving, exciting industry with a long-term, high return goal, the importance of rock-solid customer support for your brand is vital.
Here at Enteractive, we go far beyond the belief that a customer is always right, by echoing your brand beliefs and presented them to your customers. We pride ourselves on being experts in the field with over 70 years of combined experienced. We know that quality contact with players creates up to 10x longer relationships, and that’s why we push to retain our 92% customer satisfaction rate.
We focus on seamless integration, whilst adopting a proactive approach to our customer support offering. By pushing to achieve an excellent FCR rate, our main focus is on creating loyal and valuable relationships with your existing customer database, whilst solving their queries smoothly and responsibly.
Player Satisfaction
Average player satisfaction score measured across our Player Support customers.
Cost Saving Potential
Estimated cost savings for an operator with 24/7 Enteractive Player Support.
Around The Clock Support
We work around the clock,
so you don’t have to.
It’s all about taking care of customers The Enteractive Way
Our Customer Support Services make sure active players get the help they need, when they need it. By focusing on cultivating strong relationships, we ensure any possible customer walks away as promoter, by being delighted enough to spread the word.
The key to our ever growing customer support service, is that our advisors share the same cultural background as your players. Whether that being experienced in sportsbook, casino, poker or simply sharing the same nationality, when done right, the reward in customer lifetime value is substantial.
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